Privacy Policy


This policy is relation to the handling and management of your Personal Information guided by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information refers to data or opinions that can identify an individual.

We may collect Personal Information from you that is necessary to support one or more of our functions or activities. The type of Personal Information we collect from you depends on your dealings with us and may include (but may not be limited to): You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. What personal information might this be;

  1. Your contact details including name, address, telephone number and e-mail address;
  2. Your social media profile details;

If you apply for a job with us or provide services to us (either as an employee or on a contracting basis),

  1. Your name, address, telephone number, email address, academic results and qualifications, training records, expertise and experience, employment history, personal interests, current salary and salary expectations, bank details, referee reports and background information about you, for example whether you have a criminal record;

if you make a purchase directly from us:

  1. Your payment details such as credit card number, card type and expiry date;
  2. Your purchasing history with us and your purchasing habits and preferences; and
  3. other profile information about you and your online browsing and shopping; and
  4. IP address, device identifiers and information:
  5. about how you use our websites (we may use web analytics services to do this); and
  6. From your computer or device allowing us to analyse trends, administer our websites, track your web navigation, and gather broad demographic information for aggregated use.

By providing your Personal Information to us, you consent to the collection, use, storage and disclosure of your Personal Information in accordance with this Privacy Policy. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How do we collect your personal information?

This information is obtained through different means, including interviews, correspondence, emails, our website, media, publications, publicly available sources, and from third parties. Please note that we do not guarantee the website links or policies of authorized third parties.

The most common ways we collect your Personal Information are:

  1. Where you provide the information directly to us;
  2. When you subscribe to receive news updates from us;
  3. When you interact with our social media accounts or our websites;
  4. Where you interact directly with our staff, such as our customer service team, including by email, by message sent via our website or by phone;
  5. Where you provide information directly to us during a recruitment process;
  6. When you enter a competition that we run;
  7. Where we receive information from third parties such as our service providers or your referees;
  8. From our related companies and affiliates;
  9. From publicly available sources; and
  10. Through marketing and business development events.

We also gather information automatically from your use of our website and services. This includes your computer's internet protocol (IP) address and data received from devices you use while accessing our websites or using our services, possibly obtained through third-party providers like Google Analytics. To track your interactions with our websites, we utilize technologies such as cookies, web beacons, and unique identifiers. When you engage with our websites, services, or place product orders, we may record specific details related to your usage and usage history.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  1. For the primary purpose for which it was obtained
  2. For a secondary purpose that is directly related to the primary purpose
  3. With your consent; or where required or authorized by law.

Direct marketing

Where permitted by law, we may contact you with direct marketing about our products or services or other companies’ products and services that you may interested in. We may contact you with direct marketing communications in various ways, including by mail, email, phone, text or multimedia message and by digital marketing including through our websites, social media or third-party websites.

If you don’t want to receive direct marketing communications, you can opt out by:

  1. Emailing us at
  2. Following the instructions in any direct marketing communication you receive from us (for example, using the ‘unsubscribe’ link in an email).

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

  1. Third parties where you consent to the use or disclosure; and
  2. Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Pharma Apothecary will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Use of other sites

We utilize third-party providers for various services. These providers will only collect, use, and share your information as needed to perform the services they offer. However, specific providers, such as payment gateways, may have their own privacy policies regarding the information required for purchase-related transactions. It's essential to review their privacy policies to understand how your personal information will be handled.

Keep in mind that some providers might be located in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction in which they operate.

Clicking on links from our store may redirect you to external sites. We are not responsible for the privacy practices of these sites and recommend reading their privacy statements. Whenever you provide your information on any website, platform, or application, it's advisable to review their privacy policy.

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: